Every case your team handles is on a clock. Some deadlines you set yourself. Others, a regulator sets for you.
The danger is rarely the difficult case in plain sight.
It’s the case that quietly slips past its deadline and disappears into the backlog, unseen. Until an audit drags it back out.
Case SLAs put an end to that.
An SLA, or service level agreement, is simply a defined time limit for getting something done. In compliance, it’s the deadline a case has to be actioned within, whether that limit is set by a regulator, written into your own internal policy, or agreed with a partner. It sets the clock: how long a case can stay open before it is reviewed, escalated, or closed.
On Marble, you can now set case time limits autonomously, track them in real time, and enforce them, so no case falls into a black hole.
The cases you can't see are the ones that can hurt you
A missed deadline almost never announces itself. A case sits a day too long. Then a week. Then it’s buried under everything that arrived after it – drifted out of view. By the time it resurfaces, the damage is done: a breached internal policy, a regulatory turnaround blown, a finding you cannot explain because you didn’t know it was happening.
Most teams manage this the hard way. Deadlines live in someone's head. In a side spreadsheet. In the instincts of whoever has been there longest.
That’s not enforcement. It’s wishful thinking that does not hold up in front of a regulator.
Set the time limits your work actually runs on
Case SLAs let you define the deadline that applies to each case, configured inbox by inbox.
Your sanctions queue can carry the strict regulatory clock it is held to. Your onboarding reviews can carry the internal turnaround your team commits to. Whatever limit applies, whether it comes from a regulator or from your own standards, you set it once and it holds.
So you don’t have to bend your process to fit a rigid tool anymore. Your deadlines fit your framework, and every case that lands in an inbox inherits the right clock from the moment it arrives.
Every case stays visible against its limit. Every inbox reports on whether those limits are being met. The record is built as you work, not reconstructed after the fact. When a regulator or your own board asks about deadlines, the answer is already on the screen: clean, complete, and ready to show.
This turns time limits into something you can steer. When the data shows an inbox repeatedly running close to its limit, you know exactly where to add resource or revisit a threshold – long before a deadline is missed. You stop reacting to breaches. You start preventing them.
See what's on time and what's pushing the limit
A deadline you cannot see is a deadline you cannot keep.
Case SLAs give you a live view of exactly where every inbox stands: what is on track, what’s approaching its limit, what needs attention now. Nothing drifts in silence, because everything is on the clock and the clock is in plain sight.
The dedicated SLA analytics extend that view over time. You can track SLA status across your inboxes, see where cases are consistently cleared in time, and catch the queues that keep pushing the limit before they breach it.
Built for the teams held to the clock
Compliance teams are expert, accountable, and almost always stretched thin. They should not have to hold every deadline in their heads and hope nothing slips.
Case SLAs put that weight onto Marble instead: set the limits that apply to your work, watch them enforced across every inbox – and know that no case is falling through the cracks.
This is what compliance AI should do. It fits your framework, respects your judgment, and makes sure that every case is accounted for, right up to its deadline.
Case SLAs are available in Marble now. Set your first inbox SLA today, and put every case back on the clock.
